Introduction
SecondLook Health, Inc. ("SecondLook Health," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service ("SaaS") platform and related services (collectively, the "Services"). Our Services are designed to assist businesses, specifically medical malpractice lawyers, in analyzing medical records and clinical data more efficiently.
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.
Information We Collect
We may collect various types of information when you interact with our Services:
- Contact Information: Business name, contact person's first and last name, business address, email address, phone number.
- Professional Information: Job title, professional licenses, certifications, and affiliations.
- Transactional Information: Order history, services requested, payment information, billing and shipping addresses.
- Medical Records and Health Information: Medical records, clinical data, and health information that you upload or otherwise provide through the Services.
- Service Usage Information: Log files, IP address, browser type, device information, pages viewed, access times, and referring URLs.
- Location Information: Approximate location inferred from IP address.
Sources of Information
We collect information from various sources:
- Directly from You: When you register for an account, request services, or communicate with us.
- Through Your Use of the Services: Via cookies, log files, and similar technologies that collect usage data.
- Third Parties: Business partners, service providers, and publicly available sources.
- Medical Records and Health Information: Important - You represent and warrant that you have the necessary permissions and authorizations to provide any medical records and health information through the Services.
- Service Usage Information: Log files, IP address, browser type, device information, pages viewed, access times, and referring URLs.
- Location Information: Approximate location inferred from IP address.
Use of Information
We use the collected information for various business purposes: from various sources:
- Service Provision:
To provide, maintain, and improve our Services.
To process transactions and fulfill orders. - Communication:
To communicate with you about your account, transactions, and updates.
To respond to your inquiries and provide customer support. - Analytics and Improvement: To analyze usage trends and improve the functionality of the Services.
- Legal Compliance:
To comply with applicable laws, regulations, and legal processes.
To enforce our Terms of Service and other agreements. - Marketing: To send you promotional materials and offers, subject to your communication preferences.
- Security: To detect, prevent, and address technical issues and unauthorized access.
Sharing of Information
We may share your information in the following circumstances:
- With Your Consent: When you have given us explicit consent to share your information.
- Service Providers: With third-party vendors and service providers who perform services on our behalf.
- Business Transfers: In connection with a merger, acquisition, financing, or sale of all or a portion of our business.
- Legal Obligations: When required by law, regulation, or legal process.
- Protection of Rights: To protect the rights, property, and safety of SecondLook Health, our users, or others.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
- Encryption: Data transmitted to and from our Services is encrypted using secure protocols.
- Access Controls: Access to your information is limited to authorized personnel who need it to perform their job functions.
Please note: No method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Choices and Rights
- Access and Update Information: You may access, correct, or update your account information at any time by logging into your account.
- Opt-Out of Marketing Communications: You may opt out of receiving promotional emails by following the unsubscribe instructions provided in those emails or by contacting us at support@SecondLookHealth.ai.
- Cookies and Tracking Technologies: You can control cookies and tracking tools through your browser settings.
Data Retention
We will retain your information for as long as your account is active or as needed to provide you with Services, comply with legal obligations, resolve disputes, and enforce our agreements.
International Data Transfers
Our Services are intended for use within the United States. If you access the Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.
Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe that we have collected information from a minor, please contact us at support@SecondLookHealth.ai.
Third-Party Links
The Services may contain links to third-party websites or services that are not owned or controlled by SecondLook Health. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party sites or services before providing them with your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
SecondLook Health, Inc.
204 E 2nd Ave #612
San Mateo, CA 94401
Email: support@SecondLookHealth.ai
