Enterprise clinical review doesn't work out of the box. Every operation has its own case mix, review standards, and output requirements — and generic AI isn't built to meet them. SecondLook combines our physician-built platform with a structured engagement in which our clinical and product teams calibrate, validate, and tune the system to your operation.
Clinical Intelligence as a Service is a structured engagement, not a software license. Three ways that changes what you get.
The AI was built and validated by practicing clinicians. It reads records the way your best reviewer would — not the way a generic LLM guesses.
We tune the platform to your case mix, review standards, and output formats before a single live case runs through it. Your deployment is not a copy of anyone else's.
Case mix shifts. Regulations change. Your team's standards mature. Our clinical and product teams stay engaged so the system stays aligned with your operation.
Every CIaaS engagement follows the same structure: Scope, Calibrate, Validate, Integrate, and Deploy — with continuous Tune throughout production.
We start by understanding your case types, your reviewers, the outputs they produce today, and the decisions those outputs drive. This defines exactly which prompts, reports, and criteria need client-specific configuration.
We process a sample of your historical cases and use the output to calibrate the initial configuration. The platform's response is benchmarked against your team's existing review so we know, quantitatively, where we start.
Your reviewers evaluate calibrated outputs side-by-side with their own work. Agreements confirm readiness. Disagreements, edge cases, and workflow-specific nuances become structured feedback.
We wire SecondLook into your existing tools — EHR feeds, claims systems, case management platforms. Access controls, data routing, and output delivery are configured to match how your team already works.
Once validation meets your acceptance criteria, the platform goes into production. Your team reviews live cases with reporting cadence and escalation workflows finalized.
SecondLook meets the enterprise procurement bar before the first conversation — so your security, legal, and IT teams can move fast.
Full HIPAA compliance with business associate agreements executed at engagement start.
Third-party audited security controls across data handling, access, and operational integrity.
Your case data stays within SecondLook's secure environment. No training on your records. No cross-tenant leakage.
The same physician-built platform, calibrated for the way your teams already operate.
For carriers, TPAs, and managed care organizations. Calibrated to your treatment review standards and the specific signals your clinical team acts on.
Explore Workers' CompFor health systems, quality leaders, and patient safety officers. Calibrated to your quality metrics, incident-review workflow, and reporting requirements.
Explore Hospital SystemsFor med mal carriers, large law firms, and enterprise-scale LNC providers. Calibrated to the litigation lifecycle — from intake through trial prep.
Explore Medical-LegalA 30-minute working session with our clinical and product teams is the fastest way to scope a POC. We'll map your workflow, identify the clinical outputs that matter most, and propose a four-week POC structure.